Riverside Post Acute

Riverside Post Acute holds an overall 3-star rating from CMS, which puts it in the average range compared to nursing homes across the country. That overall score is built from three separate ratings: health inspections, staffing, and quality measures. The health inspection rating comes in at 3 stars, meaning state inspectors found a typical number of citations without any especially serious concerns standing out. The staffing rating is also 3 stars, reflecting that nurses and aides are spending an average amount of time per resident each day, not stretched unusually thin but not notably high either.

The one area worth paying closer attention to is the quality measures rating, which sits at 2 stars, or below average. This score is based on 15 clinical indicators tracking things like how residents are managing with pain, mobility, infections, and other health outcomes over time. A below-average score here does not automatically mean poor care, but it does suggest families should ask specific questions during a tour about how the facility monitors and manages resident health day to day. Taken together, Riverside Post Acute is a middle-of-the-road facility in most respects, but the quality measures score is a good starting point for a more detailed conversation before making a decision.

Staffing at Riverside Post Acute is a bit of a mixed picture compared to other Florida nursing homes. On the registered nurse side, residents here get about 0.56 RN hours per day, which is slightly above the Florida average of 0.52, meaning a trained RN is a touch more present on a typical day than you might find elsewhere. That said, when you look at total nursing hours, which includes CNAs and other nursing staff, the facility comes in at 3.45 hours per resident per day, noticeably below the state average of 3.87. In practical terms, that gap can show up in small but meaningful ways, like how quickly a call light gets answered, how often someone is helped with meals or bathing, or how much time staff have to simply sit with a resident who needs reassurance. Neither number tells the whole story on its own, but families should feel comfortable asking the facility directly how they manage care during busy overnight shifts or on weekends when staffing tends to be thinner.

Riverside Post Acute has a 3-out-of-5-star health inspection rating from the government, which puts it in the middle of the pack compared to other facilities. There is one penalty on record, with a fine of $11,802 issued in November 2023. A single penalty does not automatically mean a facility is unsafe, but it is worth asking the facility directly what happened and what steps were taken to address it. Families should review the specific inspection reports, which are available through Medicare's Care Compare tool, to get a clearer picture of what surveyors found during their visits. Families evaluating this facility can compare it to others in Jacksonville on the Jacksonville nursing homes and assisted living page.

1. How many residents does each certified nursing assistant care for during the day shift, and how does that number change at night and on weekends?
2. How long have your nursing staff been working here, and what does turnover look like over the past year?
3. What happens when my loved one presses the call button at 2 in the morning, and how long does it typically take for someone to respond?
4. Can you walk me through what a typical Tuesday looks like for a resident, from the time they wake up to the time they go to bed?
5. How do you handle falls, and can you tell me what your fall rate has been over the past six months?
6. If my loved one has a concern or complaint, who do they talk to, and how do you make sure nothing gets brushed aside?

"For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home."