W Frank Wells Nursing Home

W Frank Wells Nursing Home holds an overall 2-star rating from CMS, which means it falls below average compared to other nursing homes nationally. That overall score is a composite that pulls together three separate ratings, and the picture here is a mixed one. The health inspection rating is 1 star, the lowest possible, which tells you that state inspectors found a relatively high number of violations, serious ones, or both during their on-site visits. That is typically the most heavily weighted piece of the overall score, and it's what's pulling the facility's rating down significantly. On the flip side, staffing comes in at 5 stars, meaning nurses and aides are spending more time with residents than you'd see at most facilities - that's a genuinely encouraging sign for day-to-day care and attentiveness. The quality measures rating sits at 2 stars, which is below average on tracked health outcomes like wound care, infections, mobility, and similar clinical indicators.

Practically speaking, families should take the low inspection score seriously and ask the facility directly about what was cited and what steps have been taken to fix those issues. The strong staffing numbers suggest residents aren't being left without help, but the below-average quality outcomes indicate that having enough staff hasn't fully translated into better health results for residents. It's worth visiting in person, talking to current residents and their families, and reviewing the detailed inspection reports on the Medicare Care Compare website before making a decision.

W Frank Wells Nursing Home provides about 0.59 registered nurse hours per resident each day, which is slightly above the Florida average of 0.52, so in that sense the RN coverage here is a bit better than what you would find at many Florida nursing homes. However, when you look at total nursing hours, which includes RNs, licensed practical nurses, and certified nursing assistants all combined, the picture changes. Residents here receive about 2.51 total nurse hours per day compared to the Florida average of 3.87. To put that in plain terms, across a full 24-hour day, there is noticeably less hands-on nursing time available per resident than the state typical. That gap can matter in practical ways, like how quickly someone gets help getting out of bed, how attentive staff can be during meals, or how fast a call light gets answered. It does not automatically mean care is poor, but it is worth asking the facility directly how they manage staffing across different shifts, especially nights and weekends.

W Frank Wells Nursing Home has a 1-out-of-5-star health inspection rating from the government, which is something families should take seriously when weighing their options. There is one penalty on record, resulting in a fine of $26,320, with the most recent penalty dated June 13, 2024. A low inspection rating combined with a recent financial penalty suggests the facility has had documented care or safety issues that regulators found significant enough to act on. That does not automatically mean it is the wrong choice for every family, but it does mean you will want to ask the facility directly about what happened, what corrective steps were taken, and how things have improved since then. Families evaluating this facility can compare it to others in Macclenny on the Macclenny nursing homes and assisted living page.

1. How many residents does each certified nursing assistant typically care for during a day shift, and does that number change at night or on weekends?
2. How long have your charge nurses and CNAs been working here on average, and what does your staff turnover look like over the past year?
3. If my loved one has a fall or a medical change overnight, what is the exact process for notifying our family, and how quickly does that call or message go out?
4. Can you walk me through what a typical weekday looks like for a resident who does not have many visitors, from morning to bedtime?
5. How many state inspection citations has this facility received in the past two years, and can you show me the most recent survey report?
6. If my family member is unhappy here or feels their concerns are being ignored, who specifically do we contact, and what steps does the facility take to resolve it?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.