Heather Hill Healthcare Center

Heather Hill Healthcare Center holds an overall 2-star rating from CMS, which places it below average compared to other nursing homes nationally. That overall score is a composite of three separate areas, and in this case the pieces tell a mixed story. The health inspection rating is also 2 stars, meaning state inspectors found a higher-than-average number of citations, or more serious ones, during their visits. That's the piece that carries the most weight in pulling the overall score down, and it's worth asking the facility directly about what those citations were and what steps they've taken to address them.

The brighter side is that Heather Hill scores well in the other two areas. The staffing rating comes in at 4 stars, meaning nurses and aides are spending more time with residents than you'd typically see elsewhere, which can make a real difference in day-to-day care and responsiveness. The quality measures rating is also 4 stars, reflecting above-average outcomes across 15 clinical indicators like fall rates, pressure wounds, and medication management. So while the inspection history is a concern families should dig into, the staff-to-resident ratio and the actual health outcomes for residents are both encouraging signs.

Staffing at Heather Hill Healthcare Center is a bit of a mixed picture compared to other Florida nursing homes in the area. On the registered nurse side, the facility actually comes in slightly above the Florida average, with residents receiving about 0.54 RN hours per day compared to the state average of 0.52. That small difference may not sound like much, but it means a slightly better chance that a more highly trained nurse is involved in your loved one's care on any given day. However, when you look at total nurse hours, which includes CNAs and other nursing staff, the facility falls a little short at 3.59 hours per resident per day versus the Florida average of 3.87. In practical terms, that gap can show up in the day-to-day details, like how quickly a call light gets answered, how much time staff have to assist with meals or personal care, or simply whether a resident feels attended to rather than rushed. Neither number is alarming, but families should feel comfortable asking the facility how they manage staffing on nights and weekends, since averages do not always reflect what a typical evening shift looks like on the floor.

Heather Hill Healthcare Center carries a 2-out-of-5-star health inspection rating, which is below average and worth taking seriously as you weigh your options. That said, the facility has no government penalties on record and has never been fined, which means inspectors have not found violations serious enough to trigger formal financial consequences. The lower inspection rating likely reflects citations found during routine surveys, so it would be worth asking the facility directly about what those surveys flagged and how they responded. In short, the inspection history here is a mixed picture - not alarming, but not something to overlook either. You can compare this facility's record against others in New Port Richey on the New Port Richey nursing homes and assisted living page.

1. How many residents does each certified nursing assistant typically care for during a day shift and a night shift?
2. What happens when a resident pushes the call button - who responds, and how do you track how long it takes for someone to get there?
3. Can you show me the most recent state inspection report, and walk me through any deficiencies that were cited?
4. How do you handle a situation where a resident's condition changes overnight - who makes the decision to call a family member or a doctor, and how quickly does that happen?
5. What does a typical weekday look like for a resident who doesn't have many visitors - what activities, meals, and social interaction can they expect?
6. How long have your charge nurses been working at this specific facility, and what is your current rate of staff turnover?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.