Assisted Living Facility · Orange County

Brookdale Conway

Name: Brookdale Conway
Address: 5501 East Michigan Street, Orlando, FL, 32822, US
Telephone: (407) 277-7225

5501 East Michigan Street, Orlando, FL 32822 · (407) 277-7225

Assisted living

Brookdale Conway is a for-profit assisted living facility in Orlando, FL, licensed for 103 residents. Florida AHCA records show 6 substantiated complaints. Resident activities include arts and crafts, cooking classes, dancing, exercise classes, games/cards. Special programs: Massage Therapy/Spa, Memory Care, Occupational Therapy, Pet Therapy, Physical Therapy, Speech Therapy.

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Licensing & regulation

License statusLICENSED

License number: 11964810
License expires: December 29, 2026
Licensed capacity: 103 residents
County: Orange
Regulator: Florida AHCA
Substantiated complaints: 6
Sanctions / final orders: 6
Total deficiencies: 3

Assisted living facilities in Florida are licensed and inspected by the state (Florida AHCA) rather than rated by the federal government. That's why you won't see a 1–5 star rating here — instead, look at the license status, complaint history, and any enforcement actions below.

AHCA data last updated March 22, 2026

About this home

Capacity: 103 residents
Ownership: For-Profit
Owner: EMERITUS PROPERTIES NGH LLC
Administrator: MANUEL GONZALEZ
Type: Assisted Living Facility
County: Orange

Bed types

Extended congregate care(Higher level of care): 0 beds
Optional state supplement: 0 beds
Standard private: 103 beds

Activities

Arts and Crafts
Cooking Classes
Dancing
Exercise Classes
Games/Cards
Gardening
Music Programs
Shopping
Social Events/Outings
Theater and Movies

Nurse availability

Direct Part-Time

Special programs

Massage Therapy/Spa
Memory Care
Occupational Therapy
Pet Therapy
Physical Therapy
Speech Therapy

Enforcement History

19 actions

These are formal enforcement actions taken by the Florida AHCA — fines, administrative complaints, and other regulatory actions. More actions don't always mean worse care, but it's worth asking about them.

Jun 2, 2025 — Fine (Survey) · $2,500 · resolved Sep 9, 2025#2025007829

Feb 24, 2025 — Fine (Survey) · $1,500 · resolved May 5, 2025#2025002293

Feb 20, 2025 — Fine (Survey) · $500 · resolved May 5, 2025#2025002208

Jul 16, 2024 — Fine (Survey) · $500 · resolved Sep 9, 2024#2024009797

Jul 9, 2024 — Fine (Survey) · $5,000 · resolved Sep 9, 2024#2024009476

Dec 8, 2023 — Fine (Survey) · $1,000 · resolved Apr 1, 2024#2023017950

Sep 25, 2019 — Fine (Survey) · $1,000 · resolved Nov 19, 2019#2019015076

Sep 25, 2019 — Fine (Survey) · $1,500 · resolved Nov 19, 2019#2019015077

Apr 26, 2019 — Fine (Survey) · $5,000 · resolved Nov 19, 2019#2019008427

Nov 16, 2016 — Fine (Survey) · $1,250 · resolved Apr 6, 2018#2017004400

Sep 21, 2016 — Fine (Survey) · $1,250 · resolved Apr 6, 2018#2017004429

Apr 28, 2016 — Fine (Reporting) · $500 · resolved Feb 6, 2017#2016012669

Apr 11, 2016 — Fine (Survey) · $1,000 · resolved Jan 23, 2018#2016004824

Apr 21, 2014 — Fine (Survey) · $1,000 · resolved Nov 18, 2014#2014003901

Nov 2, 2011 — Fine (Survey) · $2,000 · resolved Apr 19, 2012#2011012214

Jul 12, 2010 — Fine (Survey) · $5,500 · resolved Feb 28, 2011#2010007099

Jul 2, 2010 — Fine (Survey) · $5,500 · resolved Feb 28, 2011#2010007100

Jul 9, 2008 — Fine (Survey) · $1,500 · resolved Dec 16, 2008#2008008667

Jul 9, 2008 — Fine (Survey) · $750 · resolved Dec 16, 2008#2008008668

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