Conway Lakes Health & Rehabilitation Center

Conway Lakes Health & Rehabilitation Center holds an overall 2-star rating from CMS, which places it below average compared to other nursing homes nationwide. That overall score is a composite built from three separate ratings, and here it reflects a drag from the health inspection side pulling things down despite some brighter spots elsewhere. The health inspection rating is also 2 stars, meaning state inspectors have found citations that are more frequent or more serious than what you'd typically see at other facilities. That's worth paying attention to, since inspections look directly at whether a facility is following care standards and keeping residents safe.

On the more encouraging side, staffing earns 4 stars, which is above average. That means residents are getting more nurse time relative to the number of people living there, and for families, more staff time generally translates to more attentive, responsive care day to day. Quality measures land at 3 stars, right at average, reflecting that clinical outcomes like wound care, mobility, and medication management are in line with what most facilities deliver. So the picture at Conway Lakes is a bit mixed. The staffing numbers are a genuine positive, but the health inspection history is a real concern that families should look into more closely, ideally by reviewing the actual inspection reports on the CMS Care Compare website before making a decision.

Conway Lakes Health & Rehabilitation Center comes in above the state average on both key staffing measures, which is worth noting as you compare your options. Residents here receive about 4.15 total nurse hours per day, compared to the Florida average of 3.87 across Florida nursing homes. The registered nurse hours are also higher - 0.76 per resident per day versus a state average of 0.52. In practical terms, RNs handle more complex clinical decisions, so that gap matters when a resident has serious medical needs or changes in condition that require a trained eye quickly. The difference may not sound dramatic on paper, but on a busy floor with dozens of residents, even a fraction of an hour more per person can affect how promptly staff catch problems, assist with daily care, and respond to call lights. These numbers suggest Conway Lakes is reasonably well-staffed relative to its peers, though staffing can still vary by shift and day of week, so it is always worth asking about overnight and weekend coverage during a visit.

Conway Lakes Health & Rehabilitation Center has a 2 out of 5 star health inspection rating from the government, which is below average and worth taking seriously. The facility has received 3 federal penalties, with fines totaling $80,198, and the most recent penalty was issued as recently as June 2025. That combination - a low inspection rating, multiple fines, and a very recent penalty - suggests this is a facility where families should ask detailed questions before making a decision. It does not necessarily mean care is poor across the board, but the pattern is enough that you would want to dig deeper, request the full inspection reports, and ideally visit in person to see how staff interact with residents. Families evaluating this facility can compare it to others in Orlando on the Orlando nursing homes and assisted living page.

1. How many residents does each certified nursing assistant care for during the day shift, and does that number change at night or on weekends?
2. How long have most of your nursing staff been working here, and what do you do to keep turnover low?
3. Can you walk me through exactly what happens if a resident falls or has a medical emergency in the middle of the night?
4. How do you handle a situation where a resident with dementia becomes upset or agitated, and do you use any kind of restraints or sedating medications to manage behavior?
5. What does a typical weekday look like for a resident who does not have many visitors and cannot leave the facility on their own?
6. If my family member has a complaint or feels they are not being treated well, who do they talk to, and can you show me how that process has worked in the past?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.