Florida Eldercare Hub

Assisted Living Facility · Escambia County

Sapphire Gardens Home Alf LLC

4916 Mobile Highway, Pensacola, FL 32506 · (850) 495-3920

Assisted living

Sapphire Gardens Home Alf LLC is a for-profit assisted living facility in Pensacola, FL, licensed for 64 residents. Florida AHCA records show 6 substantiated complaints. Resident activities include arts and crafts, dancing, exercise classes, games/cards, gardening. Special programs: Memory Care, Occupational Therapy, Physical Therapy, Speech Therapy.

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License status: IN REVIEW

This facility's license shows a non-standard status. We'd suggest checking with Florida AHCA directly before moving forward.

Sapphire Gardens Home Alf LLC exterior
Sapphire Gardens Home Alf LLC exterior

Licensing & regulation

License statusIN REVIEW
License number
11964608
License expires
December 31, 2025
Licensed capacity
64 residents
County
Escambia
Regulator
Florida AHCA
Substantiated complaints
6
Sanctions / final orders
6
Total deficiencies
2

Assisted living facilities in Florida are licensed and inspected by the state (Florida AHCA) rather than rated by the federal government. That's why you won't see a 1–5 star rating here — instead, look at the license status, complaint history, and any enforcement actions below.

AHCA data last updated May 1, 2026

About this home

Capacity
64 residents
Ownership
For-Profit
Owner
Sapphire Gardens Home ALF LLC
Administrator
MELODY SMALES
Type
Assisted Living Facility
County
Escambia

Bed types

Extended congregate care(Higher level of care)
0 beds
Optional state supplement
56 beds
Standard private
8 beds

Activities

  • Arts and Crafts
  • Dancing
  • Exercise Classes
  • Games/Cards
  • Gardening
  • Shopping
  • Social Events/Outings
  • Theater and Movies
  • Other

Nurse availability

  • 3rd Party Part-Time

Special programs

  • Memory Care
  • Occupational Therapy
  • Physical Therapy
  • Speech Therapy

Enforcement History

13 actions

These are formal enforcement actions taken by the Florida AHCA — fines, administrative complaints, and other regulatory actions. More actions don't always mean worse care, but it's worth asking about them.

Jan 1, 2024 — Change of ownership occurred ($0.00)#0
Aug 9, 2022 — Fine (Survey) · $5,000 · resolved Mar 6, 2023#2022012136
Sep 2, 2021 — Fine (Survey) · $5,000 · resolved Sep 23, 2021#2021012431
Sep 2, 2021 — Fine (Survey) · $500 · resolved Sep 23, 2021#2021012432
May 25, 2021 — Fine (Survey) · $41,500 · resolved Sep 23, 2021#2021007530
May 7, 2021 — Moratorium (Survey) · resolved May 7, 2021#2021006616
Oct 11, 2020 — Deny License Modification (Licensure) · resolved Nov 24, 2020#2020016744
Dec 5, 2019 — Fine (Survey) · $3,924 · resolved Jan 31, 2020#2019018969
Oct 13, 2018 — Fine (Reporting) · $50 · resolved May 28, 2019#2019005511
Jun 4, 2018 — Fine (Survey) · $8,000 · resolved Jun 7, 2019#2018008359
Jun 14, 2016 — Fine (Reporting) · $500 · resolved Jan 25, 2017#2016011691
Jul 26, 2011 — Fine (Survey) · $1,000 · resolved Jan 31, 2013#2011008176
Jan 30, 2009 — Fine (Survey) · $2,000 · resolved Aug 31, 2009#2009001618
License & Standing

Sapphire Gardens Home ALF LLC is currently listed as "In Review," which means the state is actively looking into the facility's license rather than it being straightforwardly active or renewed. This isn't necessarily a red flag on its own, but it does mean families should ask the facility directly about the nature of the review before making any decisions. The license is set to expire on December 31, 2025, so it's worth confirming whether that renewal is part of what's being reviewed. The good news is that there is no moratorium in place, meaning the facility is still able to accept new residents at this time. That said, given the in-review status, we'd encourage families to reach out to the Florida Agency for Health Care Administration (AHCA) for more details and to ask the facility straightforward questions about their current standing before signing any agreements.

Deficiency & Complaint History

Sapphire Gardens Home ALF LLC has a concerning inspection and complaint history that families should take seriously. The facility has recorded 3 Class I deficiencies, which are the most serious type possible, meaning inspectors found situations that posed an immediate threat to residents' health or safety. It also has 4 Class II deficiencies, which indicate significant harm or a real risk of harm to residents. Those two categories alone are major red flags, and having any Class I deficiencies at all is unusual and troubling since many facilities go years without a single one. On top of that, there are 17 Class III deficiencies, which point to indirect or potential risks, and 6 substantiated complaints, meaning investigators looked into those complaints and confirmed something went wrong. This combination of high-severity findings and confirmed complaints puts this facility well below what you would hope to see, and families should ask detailed questions and consider visiting in person before making any decisions about placing a loved one here.

Enforcement History

Sapphire Gardens Home ALF LLC has a notable enforcement history with 13 actions on record, including fines totaling $67,474, a moratorium, a denied license modification, and a change of ownership. That combination is worth paying attention to. A moratorium means regulators at some point restricted the facility from accepting new residents, which typically signals serious concerns about care or operations. The fines and denied license modification suggest ongoing compliance struggles, not just a one-time misstep. The change of ownership may or may not reflect an improvement in management, but it also means the facility's track record carries some uncertainty. Families should ask the facility directly about what led to these actions, what has changed since, and how current staff address the issues that were cited. This history does not automatically disqualify the facility, but it does mean you should go in with extra questions and consider requesting recent inspection reports before making a decision.

Questions to Ask When You Visit
  1. How many residents does each staff member typically care for during the day shift, and does that ratio change at night or on weekends? Staffing consistency matters more than most families realize, and a facility that runs lean on evenings and weekends may not be able to give your loved one the attention they need during those hours.
  2. Who will be assigned to care for my family member day to day, and what happens when that person calls out sick or takes vacation? Knowing whether your loved one will see familiar faces regularly, or a rotating cast of substitutes, tells you a lot about how stable and organized the facility really is.
  3. Can you walk me through what a typical day looks like for a resident, from waking up in the morning to going to bed at night? This question helps you picture whether the schedule is built around what works for residents or what works for staff, and whether there is any real flexibility for personal preferences.
  4. If my family member has a concern or complaint, who do they talk to, and how does the facility make sure that concern is actually followed up on? You want to hear a clear, confident answer here, not vague reassurances, because how a facility handles problems tells you everything about its culture.
  5. What are my loved one's rights as a resident, and how does the facility make sure those rights are respected on a daily basis? Florida law gives assisted living residents specific protections, and the staff should be able to speak to those rights without hesitation.
  6. What happens if my family member's care needs increase significantly over time? Understanding whether your loved one could age in place or would eventually need to move to a higher level of care helps you plan ahead and avoid a stressful, unexpected transition down the road.

"For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home."

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