Winter Haven Health And Rehabilitation Center

Winter Haven Health And Rehabilitation Center holds an overall 2-star rating from CMS, which means it falls below average compared to other nursing homes nationally. That overall score is a composite of three separate ratings, and the health inspection piece carries the most weight in pulling it down. A 2-star health inspection rating tells you that state surveyors found a higher-than-average number of citations, or more serious ones, during their visits to the facility. That's worth paying attention to, because those inspections look at real conditions inside the building, from how staff handles medications to how residents are treated day to day.

The staffing and quality measures ratings both land at 3 stars, which puts the facility at roughly average on those fronts. The staffing score reflects how many hours of nursing care residents receive relative to the number of people living there, so an average score means families can expect a fairly typical level of nurse availability, though not exceptional. The quality measures score is based on 15 clinical indicators like how often residents experience falls, pressure wounds, or declines in mobility, and sitting at average there suggests outcomes are neither notably better nor worse than most facilities. The takeaway for families is that the day-to-day care metrics are middling, but the inspection history is a real concern that deserves a closer look before making a decision.

Staffing at Winter Haven Health And Rehabilitation Center runs a bit below what you'd typically see at Florida nursing homes. Residents here receive about 3.24 total nurse hours per day, compared to the Florida average of 3.87, which means nursing staff are generally stretched a little thinner across the floor. The registered nurse coverage is also lower, at 0.44 hours per resident daily versus the state average of 0.52. In practical terms, this difference might be hard to notice on a quiet day, but during busier shifts or when a resident needs closer attention, that gap in coverage can matter. It does not necessarily mean care is poor, but it is worth asking the facility directly how they handle staffing during nights, weekends, and when call-outs happen.

Winter Haven Health And Rehabilitation Center has a below-average health inspection rating of 2 out of 5 stars, which is worth paying attention to when you're comparing options for a loved one. The facility has one government penalty on record, resulting in a fine of $4,190, with the most recent penalty dated January 24, 2024. A single penalty doesn't necessarily signal a facility in crisis, but the combination of a low inspection rating and a recent fine suggests this is a place where families should ask detailed questions, request to see recent inspection reports, and ideally visit in person before making a decision. Families evaluating this facility can compare it to others in Winter Haven on the Winter Haven nursing homes and assisted living page.

1. How many residents does each certified nursing assistant care for during a typical day shift and a typical night shift?
2. What happens when a resident falls, and can you show me the records of how many falls have occurred here in the past six months?
3. How do you handle a situation where a resident is in pain or distress and their family cannot be reached right away?
4. If I visit at different times of day or on weekends, will I see the same staff members caring for my loved one, or does that change frequently?
5. Can you walk me through exactly what a normal weekday looks like for a resident who needs help with bathing, meals, and getting around?
6. What is your process when a resident or family member reports a complaint, and how do you make sure it actually gets resolved?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.