Hillside Health And Rehabilitation Center

Hillside Health And Rehabilitation Center holds an overall 2-out-of-5-star rating from CMS, which means it falls below average when compared to other nursing homes nationwide. That overall score is shaped by three separate ratings that each tell a different part of the story. The health inspection rating comes in at 2 stars, meaning state inspectors found a higher-than-average number of problems or more serious violations during their visits. The staffing rating is the most concerning piece, landing at just 1 star, which indicates nurses and aides are stretched thin relative to the number of residents living there. In practical terms, that can mean longer wait times for assistance, less one-on-one attention, and added pressure on the care team. On the brighter side, the quality measures rating is a perfect 5 stars, reflecting strong clinical outcomes across things like wound care, mobility, pain management, and other health indicators tracked for residents.

The tricky thing about the overall rating is that a standout score in one area does not cancel out the weaker ones. Even with excellent clinical outcomes, the low staffing numbers and inspection history pull the overall rating down. For families considering this facility, the 5-star quality measures score is genuinely encouraging and worth asking about, but the staffing concern deserves a direct conversation with the admissions team. Ask specifically about nurse-to-resident ratios on the shift when your loved one would need the most support.

Staffing at Hillside Health And Rehabilitation Center runs a bit below what you typically see at Florida nursing homes. Residents here receive about 3.49 total nurse hours per day, compared to the Florida average of 3.87, and RN coverage comes in at 0.44 hours per resident daily versus the state average of 0.52. To put that in practical terms, the gap in RN time is roughly five minutes less per resident each day from a registered nurse, which may not sound like much, but RNs handle clinical assessments and more complex medical decisions, so that difference can add up over time. The overall nurse staffing gap is also noticeable, meaning staff may be spread a bit thinner across the floor during a typical shift. This does not necessarily reflect the quality of care a resident receives, since factors like staff experience, management, and facility culture all play a role, but it is a number worth asking the facility to explain when you visit.

Hillside Health and Rehabilitation Center has a 2 out of 5 star health inspection rating, which is below average and worth paying attention to. The facility has one government penalty on record, resulting in a fine of $3,728, with the most recent penalty dated August 2023. A single penalty at this dollar amount is not unusually severe, but combined with the below-average inspection rating, it does suggest families should ask questions and look closely before making a decision. Requesting details about what was cited during inspections and how the facility responded is a reasonable step. Families evaluating this facility can compare it to others in Zephyrhills on the Zephyrhills nursing homes and assisted living page.

1. How many residents does each certified nursing assistant care for during the day shift, and does that number change at night or on weekends?
2. How long have your nursing staff and aides typically been working here, and what does your turnover look like over the past year?
3. If my loved one has a problem or a complaint, who do I contact, and can you walk me through how that process actually works from start to finish?
4. What happens when a resident falls, and can you show me the data on how many falls have occurred here in the last six months?
5. How do residents spend a typical weekday, and what does your activities calendar look like for someone who has limited mobility or memory challenges?
6. Can I come back for an unannounced visit, and is there a time of day you would suggest if I want to see how things really run day to day?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.